Refund Policy

Overview

At Cloud Course (operated by Not Just Software Inc.), we strive to provide high-quality educational content. We understand that sometimes a course may not be the right fit for your needs. This Refund Policy outlines our procedures and conditions for refunds.

1. Refund Eligibility

1.1 Timeframe

Refund requests must be submitted within 7 days of purchase. This is calculated from the date and time of your purchase confirmation.

1.2 Course Access Limitations

Refunds may be limited based on your usage of the course:

  • If you have accessed more than 30% of the course content
  • If you have completed more than 5 assessments
  • If you have participated extensively in the course community

1.3 Valid Reasons for Refund

We may issue refunds for the following reasons:

  • Technical issues that consistently prevent access to the course content and cannot be resolved after reasonable troubleshooting
  • Significant discrepancy between the course description and the actual content provided
  • Duplicate charges or payment errors
  • Inability to access course content due to platform issues not resolved within 48 hours

1.4 Ineligible for Refund

Refunds will not be issued in the following cases:

  • More than 7 days have passed since purchase
  • You have accessed a significant portion of the course content (more than 30%)
  • Change of mind or no longer interested in the subject matter
  • Failure to meet technical requirements that were disclosed before purchase
  • Lack of time to complete the course
  • Disagreement with teaching style or course methodology
  • AWS account or AWS service issues not related to our course content
  • Costs incurred on AWS while following course exercises

2. Refund Process

2.1 How to Request a Refund

To request a refund, email support@cloudcourse.dev with:

  • Subject line: "Refund Request - [Your Name]"
  • Purchase date
  • Email address used for purchase
  • Order or transaction ID (if available)
  • Detailed reason for refund request
  • Any relevant screenshots or documentation supporting your request

2.2 Review Process

We will review your request and respond within 5 business days. We may ask for additional information to help us evaluate your request fairly.

During our review, we will consider:

  • Your access and usage history of the course
  • The nature of your refund reason
  • Any attempts to resolve the issue prior to requesting a refund
  • The timeframe of your request relative to your purchase date

2.3 Refund Method

Approved refunds will be issued to the original payment method used for purchase. Please note:

  • Credit card refunds typically take 5-10 business days to appear on your statement
  • PayPal refunds typically process within 3-5 business days
  • Other payment methods may have different processing times
  • If the original payment method is no longer available, we will work with you to find an alternative solution

2.4 Partial Refunds

In some cases, we may offer partial refunds based on:

  • Amount of content accessed
  • Time since purchase
  • Special promotional pricing or discounts applied to the original purchase

3. Account Access After Refund

If your refund is approved and processed:

  • Your access to the course will be terminated immediately
  • You will no longer be able to access any course materials, downloads, or community resources
  • Your progress tracking data will be removed
  • Your account may remain active for other purposes or courses (if applicable)

4. Special Circumstances

4.1 Bundle Purchases

If you purchased this course as part of a bundle:

  • Refunds apply to the entire bundle, not individual courses
  • The refund amount will be prorated based on the bundle price

4.2 Early Bird and Development Status

Cloud Course is currently available as an "Early Bird Special" while in active development. For these purchases:

  • The refund policy remains the same (7-day window)
  • Refund requests citing "incomplete content" may be declined when:
    • The content is clearly marked as "coming soon" or "in development"
    • The purchaser was informed of the development status before buying
    • The specific content is scheduled for future development as indicated in our development timeline

We're transparent about the current development status of Cloud Course, and purchasing during the early bird phase implies acceptance that some content is still in development.

4.3 Promotional or Discounted Purchases

Courses purchased at a significant discount (50% or more off regular price) or through special promotions may have modified refund terms, which will be disclosed at the time of purchase.

4.3 Extended Refund Window

In rare cases, we may extend the refund window due to special circumstances such as:

  • Prolonged platform outages
  • Major course content updates
  • Extended illness or emergency (documentation may be required)

5. Exceptions

We reserve the right to make exceptions to this policy at our sole discretion. Exceptions are considered on a case-by-case basis and do not constitute a change in policy for other customers.

6. Abuse Prevention

To prevent refund abuse:

  • We track course content access and assessment completion
  • Multiple refund requests from the same individual may be declined
  • Accounts with excessive refund requests may be suspended
  • We reserve the right to deny refunds to customers who repeatedly purchase and request refunds

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@cloudcourse.dev.

Last updated: April 15, 2025

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